Frequently asked questions / Service
Whenever people are planning to install high-tech products like infrared radiant heaters, they have questions about the way they work, their technical features and their installation, operation and maintenance. In this section we have compiled answers to the questions that are being asked most frequently.
If you can’t find an answer or don’t find our explanations detailed enough, send us an email or give us a call.
We will gladly help you as quickly and directly as possible.
- Why does infrared radiation heat make you feel warm even though you don’t see any light, like with HEATSCOPE Zero heaters?
- Can infrared radiant heaters be installed anywhere? Are there any limitations or restrictions?
- Why is it better to install an infrared heater than a “mushroom-style” patio heater? What are the advantages of infrared radiant heat?
- Why don’t all infrared radiant heaters operate the same way? What are the differences, for example, between HEATSCOPE Vision heaters and HEATSCOPE Spot heater?
- Is an infrared radiant heater a good investment? How high are the operating costs?
Here we provide answers to these questions and more. If you have additional questions, please don’t hesitate to contact us. We look forward to getting in touch with you so that we can tell you everything you want to know about temporarily heated areas indoors and outdoors. Maybe you already have a concrete project for which you require a heating solution? We’ll gladly help – over the phone or via email.
About infrared radiation (wavelengths, effectiveness, etc.)
IR-C long waves of the kind emitted by HEATSCOPE Zero heaters reach only about 1 millimetre under the skin. The ambient temperature increases noticeably, and your skin feels comfortably warm. This kind of infrared radiation is very sensitive to wind, however, and should only be used in enclosed rooms or fully wind-protected areas.
The HEATSCOPE Vision series emits IR-B midwave rays. They reach only approx. 1.5 to 2 millimetres under the skin. The result: slight warming of the ambient temperature with a comfortably warm feeling on the skin. This type of infrared radiation is suitable for interior areas and wind-protected outdoor areas.
HEATSCOPE Spot heaters emit IR-B fast midwave radiation as soon as they are turned on. These rays reach approx. 2 to 2.5 millimetres under the skin and create a very comfortable feeling of warmth. Since they generate less ambient heat, temperatures in the heating coverage area are always at a very comfortable level. Fast midwave heaters can also be used in more wind-prone areas.
How HEATSCOPE infrared radiant heaters work
“VE” and “VT” stand for “Vision” heaters and models that can be externally controlled with two power settings (VE) or remote controlled with three power settings (VT).
“SM” and “SP” are the codes for our Spot power heaters. Here, too, you can choose between external control with two power settings (SM) or remote control with three power settings (SP).
HEATSCOPE Vision and Spot carbon heaters feature IP protection class 44 irrespective of their installation type.
The first character of the IP class indicates the level of protection against small-parts penetration (X = no protection; 4 = protection against solid foreign particles with a diameter of 1 millimetre or larger). The second character indicates the level protection against water (0 = no protection; 4 = protection against splash water from all directions).
General operating costs of HEATSCOPE infrared heaters
Installing HEATSCOPE infrared radiant heaters
HEATSCOPE Zero heaters come with a few mounting brackets for ceiling installation on non-flammable surfaces. Other modules are optional, depending on your particular installation, such as hinge joints for aligning the heater angle, extension rods for suspended ceiling installation, or 45-degree mounting brackets.
HEATSCOPE® ZERO no-light infrared heaters For enclosed areas with no wind, such as interior rooms, sunrooms or courtyards.
Recommended installation height: 7 to 9 feet (covered)
HEATSCOPE® Vision infrared heaters: For semi-open areas such as protected patios or loggias with one open side.
Recommended installation height: 8 to 11 feet (covered)
HEATSCOPE® SPOT infrared heaters: For open areas more prone to windy conditions, such as patios, balconies, smoking areas or outdoor seating areas in restaurants.
Recommended installation height: 8 to 13 feet (covered)
General features of HEATSCOPE infrared heaters
If you wish to hide the cable, you can move it to the back of the heater with the optional MHS-ESM connection element .
If you operate your heater with an MHS-FBM radio receiver, the power cable output will be automatically located on the back of the heater.
HEATSCOPE® Vision and Spot heaters: For these models, the power cable is permanently attached to the device on the right, and a slightly slanted back side directly adjacent to the all-phase ON/OFF switch.
HEATSCOPE Zero heaters are available with a black or white ceramic-coated, curved front panel; the body is always made of titanium-colored aluminum.
HEATSCOPE Vision heaters are available with a black ceramic glass front and titanium-colored body or a white ceramic glass front and a white body.
HEATSCOPE Spot heaters are available with a black segmented protective grid and titanium-colored body or with a white segmented protective grid and a white body.
Controlling HEATSCOPE infrared heaters
For HEATSCOPE Zero heaters we offer special radio modules and environmentally friendly battery-less EnOcean remote control solutions (ON/OFF, 100%, 80%, 66%). HEATSCOPE Vision and Spot heaters are available with an optional three-level remote control (ON/OFF, 100%, 80%, 50%).
Please first contact the vendor/dealer from whom you purchased the unit. The vendor/dealer will get in touch with us to discuss further steps.
Units that were NOT purchased directly from us, must always be returned to the respective vendor/dealer. The vendor/dealer will be happy to be of assistance
Do you have questions regarding our products and what one would be best for your project?
Would you like assistance with design planning?
We are here to help.
Don’t hesitate to contact us.
Please visit our other website NEOZ.US & PATIOHEATER.US