Frequently Asked Questions

What are the differences between the Heatscope Vision infrared heater and the Heatscope Spot infrared heater?

Heatscope Vision Heatscope Spot
 Infrared heater with minimal light emission (only 15 to 20% of the light output of the traditional radiant heaters)  Infrared heater with minimal light emission (only 30-40% of the light output of the traditional radiant heaters)
 Visible light <300 lux due to the use of a SCHOTT® NEXTREMA® ceramic glass front screen to cover the carbon heating elements  Visible light <600 lux due to the use of a grill screen to cover the carbon heating elements
 Best suited for semi enclosed areas that have limited wind exposure such as sunrooms and semi-open patios  Ideal for providing heat to outdoor areas such as partially open patios or balconies
 Maximum power output in less than 30 secs  Maximum power output in less than 15 secs
 Recommended installation height: 7 to 9ft  Recommended installation height: 7 to 11ft

How HEATSCOPE infrared radiant heaters work

How do infrared radiant heaters like those from HEATSCOPE work?
Infrared radiant heaters like the Vision and Spot series heat directly by coming through the air like sunbeams. They first warm up the surface of materials and bodies. There is therefore hardly any heat loss, unlike with conventional heaters and gas patio heaters.
What are the advantages of HEATSCOPE heaters over traditional heating systems (such as “mushroom-type” patio heaters?
Heatscope infrared radiant heaters generate heat directly unlike gas patio heaters which produce a high level of CO2 emissions and only provide heat when in close proximity to the unit. Heatscope infrared heaters are quiet and do not emit odors as they electrical. For commercial use or for a city apartment terrace where floor space is paramount, the Heatscope heaters will free up a fair amount of space.

Installing HEATSCOPE infrared radiant heaters

How do I install infrared heaters from the HEATSCOPE series?
Each Heatscope infrared heater is supplied with the attachments for ceiling or wall installations. We also have various other optional mounting devices should they be needed such as extension rods and hinge joints to name a few.
Can HEATSCOPE infrared heaters be mounted directly on a wooden structure?
Heatscope infrared heaters are sold with our mounting devices called spacers and when used it is absolutely safe to mount the Heatscope heater to the wood supporting structure. Thus, the use of the Heatscope mounting accessories provides the recommended minimum clearances from combustible material.
Can I install HEATSCOPE infrared heaters directly to a power source?
Most of the time when an electrician installs the Heatscope heater the power cable will be connected directly to the electrical grid. The resulting electrical circuit is then turned on and off using a dedicated switch. Each heater must have its own fuse.

At what height do the heaters deliver their best performance?
Heatscope Vision:
The optimal mounting height for the Heatscope Vision heater is between 7ft and 9ft (in semi-open wind-protected areas) which can even be achieved with high ceilings with the use of Heatscope fixing extensions. Heatscope heaters must be covered to be protected from the elements.
Heatscope Spot
The optimal mounting height for the Heatscope Spot heater is between 7ft and 11ft (in open spaces) which can even be achieved with high ceilings with the use of Heatscope fixing extensions. Heatscope heaters must be covered to be protected from the elements.
How can I find out how many heaters of what size I will need for my particular application?
We have developed schematic diagrams that show the heat output for each size of Heatscope infrared heater. You are more than welcome to contact our technical support team with the relevant information about your alfresco area and your project (location, size, setting, etc…). In order for us to provide the optimum number of heaters and their positioning please fill out this form.
Rule of thumb: when choosing a model: the more wind exposure, the larger the heating area, the higher the installation, the more light the model should have.

General features of HEATSCOPE infrared heaters

Where is the power connector of HEATSCOPE infrared heaters located?
The Heatscope Vision and Spot heaters have the power cable attached to the unit on the right and an on/off switch on the back of the unit.

In what colors are HEATSCOPE heaters available?
Heatscope Vision Heaters are available in black or white.
For the black unit the glass ceramic screen on the front is black and the body of the unit is titanium colored.
For the white unit the glass ceramic screen on the front is white and the body of the unit is white.
Heatscope Spot Heaters are available in black or white.
For the black unit the grill screen on the front is black with a titanium colored body.
For the white unit the grill screen on the front is white with a white body.
Is the power cable also available in white?
The power cable is not available in white as the ultra heat resistant cable is made of a special material and a white version is highly susceptible to discoloration from dust, dirt and weather elements.

Controlling HEATSCOPE infrared heaters

Can I control HEATSCOPE infrared heaters continuously with a standard dimmer?
Heatscope infrared heaters cannot be controlled with a standard dimmer due to the amount of power required.

Heatscope Vision and Spot heaters can be controlled with an on/off switch or via an infrared remote control with three switchable power levels, (on/off, 100%, 80%, 50%).

Do I need a separate remote control for each HEATSCOPE heater?
No, one remote control works with multiple heaters. To control the Heatscope Vision and Spot heaters simply hold the remote control toward the respective heater and alter the setting (either up or down) to the desired power level.

About infrared radiation (wavelengths, effectiveness, etc.)

Is the radiation emitted by infrared heaters dangerous?
The radiation emitted by the Heatscope infrared radiant heaters is not dangerous at all. Indeed, using infrared is a very natural way of producing heat and it is more eco-friendly than traditional gas patio heaters.

Maintenance of HEATSCOPE infrared heaters

How long do the dual carbon rods (HEATSCOPE Vision and Spot) last?
Provided they are installed in accordance with their requirements and instructions, Heatscope infrared heaters require very little maintenance. The heating elements can have a useful life of at least 10,000 hours of operation, if installed correctly.

Warranty

How long is the warranty period?
All Heatscope products are covered by a 24 month warranty (i.e. two years from the date of purchase). Please see our Manufacturer’s Warranty statement for further details.